Shipping & Delivery

The price on the website already includes FREE SHOPPING with tracking numbers.

*Some remote countries or regions may charge shipping fees. For example: Greece, Colombia, Costa Rica, Switzerland, Alaska, Hawaii etc. The exact amount will be calculated automatically at checkout.

We need 1-3 working days to process your order. We ship the item(s) from Monday to Friday, except on weekends and holidays. Once your order is shipped, You will receive notifications on your mailbox.

You can refer to the following delivery time

Country	Timing	Average time (based on past orders)	Shipping Fee
United States	8-15 days	≤9.3 days	FREE
United Kingdom	6-15 days	≤7.7 days	FREE
Canada	8-15 days	≤9.3 days	FREE
Spain, Italy, Germany, France (European Union)	8-18 days	≤8.7 days	FREE
South Korea,Japan,Singapore, Taiwan（Asia）	7-15 days	≤6 days	FREE
Netherlands, Finland, Ireland, Russia, Denmark, Australia	8-20days	≤11.2 days	FREE
South America	25-40days	≤15 days	FREE
Other countries	10-30 days	≤15 days	FREE

 

We have always cooperated with international logistics companies, such as: UPS/DHL/FEDX/DPD/EMS, etc. Please rest assured that we strictly keep confidential and provide safe distribution for your order.

If you want to pursue faster logistics speed, you can choose Express Shipping . It can reach the whole world within 4-8 days

Check your package

Once you receive the logistics notification sent by the system, you can query through www.17track.net. If the information is not available, because the system is synchronizing the logistics information, please try again 24 hours later, or you can contact the customer service: support@kuxiu.co

About Tax:

Our logistics include tax, you don't need to pay.

About returns

Subject to the information published by the logistics service provider, you have the option to return your order and receive a full refund (including postage) within seven days of the delivery date shown. If the order is cancelled before the package has been shipped (this is usually within 48 hours), we can cancel the order for you and issue a full refund.

A full refund requires that.

1.The product is undamaged, unscratched and unstained.
2. no missing accessories.
3. The packaging box is not damaged.

Refund steps

When you need to return and refund the item(s), please don't worry, our customer service will solve your problem as soon as possible. Please follow the steps below to submit your case, please believe that it is very simple and easy.

1. Please send your order number to support@kuxiu.co, of course you need to take pictures or videos of the product (including the stand, accessories and box) and the paypal account (email) where you receive the postage.
2. When we receive your email, we will have someone to follow up. Until the case is processed.

a. Customer service will provide the return address to you, due to different countries, the return address will be different.
b. Please take a picture of your shipping Label and send it to us, make sure to show the logistics number and shipping cost.

3. When we receive the package, we will check the package, if the product (including the bracket, accessories and box) is complete and undamaged. We will give you a refund within 2 business days.

Money will be refunded from the original payment method

1. If you pay with paypal, the money will be returned to your paypal account.
2. If you pay by credit card, the money will be returned to your credit card.
3. The logistics fee will be paid to your paypal account.

*Due to different time zones, emails will be answered within 12 hours (business days).

If there is a problem with the product in normal use within one year. Please send product questions to support@kuxiu.co. Our after-sales customer service will be at your service

promptly.

If replacement parts are needed, we will cover the shipping cost.

About lost parcels

Our products are all valuable items, we choose reliable logistics providers for cooperation, such as Amazon Logistics/USPS/4PX/DHL/DPD/Singapore Post, etc.

According to the logistics information if the package is lost, please don't be anxious, we will try our best to retrieve the package for you.

1. If it is lost in transit, we will re-ship a new package to you. All costs will be borne by us.

2. If the logistics service provider system shows that the package has been delivered (including placed in the parcel locker, Delivered near the front door or porch, a safe place) and the package is lost, please try the following ways to retrieve the package.

2.1 communicate with family members, who may have received it.
2.2 contact with the logistics company and ask them the exact location of placement.
2.3 check the security camera nearby when the parcel arrived time.
If still not found, please call the police or contact the logistics company to claim.