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We want you to be completely satisfied with your purchase from KUXIU. If for any reason you are not satisfied, we offer a hassle-free return policy.
We value customer satisfaction and have established the following return policy. Please read and understand the following details:
We accept returns within 7 days of receiving the product without any specific reason. If you decide to return the unused product within this period, we will provide a full refund and cover the return shipping costs.
No restocking fee.
If you decide to return the unused product between 7 and 15 days after receiving it, we will refund the full amount of the order. However, the customer will be responsible for the return shipping costs.
No restocking fee.
If you receive a product with quality issues or noticeable defects, we will accept returns within 30 days of receiving the product. You can return the product to us, and we will provide a full refund and cover all associated costs for exchanging the item.
To facilitate a smooth return process, please follow these steps:
1. Submit a Return Request:
Please send us an email stating your reason for the return. Once we receive your email, we will initiate the return process and assign a dedicated representative to assist you.
2. Receive Return Instructions:
Based on your country and region, we will provide you with the return address and relevant information. After you send the return package, please provide us with the shipping label.
3. Inspection of Returned Product:
Upon receiving the return, we will inspect the product. If it is undamaged, we will promptly process the refund or exchange.
Once we receive the return, we will process the refund within 2 business days using your original payment method. The time it takes for the refund to reflect in your account depends on your bank and usually ranges from 5 to 15 days.
We appreciate your business and want to ensure your satisfaction with our products. Please review and understand our exchange policy:
If you receive a product with defects that render it unusable within 30 days of receipt, we will provide a replacement set of brand-new products. We will cover the cost of shipping for the exchange. However, if the request is made after the initial 30-day period, you will be responsible for the shipping fees associated with the exchange.
Please note that if the damage is a result of improper use, such as fire damage, water damage, or breakage due to mishandling, we do not offer an exchange service. It is important to use our products in accordance with the provided guidelines and instructions to prevent such issues.
To initiate an exchange, please follow these steps:
1. Contact Customer Support:
Reach out to our customer support team via email or phone to report the defective product and request an exchange.
2. Provide Necessary Information:
Include details about the defect and attach relevant supporting documentation, such as photos, if applicable. This will help us assess the situation and expedite the exchange process.
3. Exchange Approval and Shipping Instructions:
Upon approval of your exchange request, we will provide you with instructions on how to return the defective product and ship the replacement set. If the exchange request is made after 30 days, we will also inform you of the shipping fee and payment process.
4. Inspection and Replacement:
Once we receive the defective product, our team will inspect it to verify the reported issues. If the defects are confirmed, we will promptly send you a brand-new replacement set.
Once we receive your returned item, we will inspect it to ensure that it is in its original condition. If it meets our return policy requirements, we will issue a full refund to your original method of payment within 2 business days.
We are not responsible for any returns that are lost or damaged during shipping. Please package your return carefully and consider using a trackable shipping method.
If you have any questions or concerns about our return policy, please contact us at support@kuxiu.co. We will be happy to assist you.
Guarantee safe delivery of your package by protecting them against loss, damage, and delay.
Seel Buyer Protection (Shipping Protection) also includes carbon-neutral shipment within the recipient’s country.
Visit Seel Resolve Center to easily resolve your package issues if any of the above happens. For more information, see Learn more about Buyer Protection.
Buyer Protection is a value-added service offered by Seel. Please do not purchase Buyer Protection as a stand-alone item. For eligible orders, opting in Buyer Protection at checkout or cart page guarantees safe delivery of your package by protecting them against loss, damage, and delay.
Unleash the future with the Nebula Beam Lamp, a luminary masterpiece inspired by the cosmic beams connecting the universe and Earth in sci-fi movies (think Thor's rainbow bridge or League of Legends' recall effect). Breaking free from conventional lighting designs, it transforms your nights into atmospheric wonders.
The Nebula Beam Lamp's illuminated strip features a magnetic connection design. With a gentle tap, the magnetic strip disconnects from the top, allowing for limitless creative configurations. Flip the light, and it effortlessly reconnects into a seamless straight line.
Bathing your space in a gentle 2200K warm light, the LED emitter ensures a soft, non-glaring ambiance. It's not just a light; it's an exquisite piece of art that enhances any environment.
The Nebula Beam Lamp features touch-adjustable controls, ensuring each touch brings a delightful surprise of light. The first touch turns on the lamp at 15% brightness, the second touch sets it to 100% brightness, and the third touch activates the breathing light mode.
With a fully charged battery, revel in 8 hours of continuous illumination at 100% brightness or an impressive 16 hours at 50% brightness. Charging from 0 to 100% takes just 3 hours, ensuring your Nebula Beam Lamp is always ready to light up your world. Illuminate your space with a touch of the future – order the Nebula Beam Lamp now.
The main transparent part of the Nebula Beam Lamp is made of platinum crystal, which is more durable and translucent than glass.
Height: 9.48 inches/24.1cm,Diameter: 3.58 inches/9.1cm
Weight: 2.42 pounds / 0.45 kg
Light * 1, Charging Cable * 1, Storage Bag * 1,
Cleaning Cloth*1, User Manual * 1
During weekdays (Monday to Friday), we process orders and hand them over to the logistics service provider every afternoon at 4:00 PM (Sydney UTC +10), Australia. If it's a weekend or holiday, we will complete the processing within three days.
The shipping time depends on the country and region you are located in, and typically, delivery of the package is completed within 15 days. The following is a timetable for delivery to different countries. In our past order records, the actual delivery time has been shorter than the average delivery time shown in the table.
Country | Timing | Average time (based on past orders) | Shipping Fee |
---|---|---|---|
United States | 8-15 days | ≤9.3 days | FREE |
United Kingdom | 6-15 days | ≤7.7 days | FREE |
Canada | 8-15 days | ≤9.3 days | FREE |
Spain, Italy, Germany, France (European Union) | 8-18 days | ≤8.7 days | FREE |
Hong Kong, South Korea, Japan | 3-5 days | ≤4 days | FREE |
Singapore, Taiwan(Asia) | 4-10 days | ≤6 days | FREE |
Netherlands, Finland, Ireland, Russia, Denmark, Australia | 8-20days | ≤11.2 days | FREE |
South America | 25-40days | ≤15 days | FREE |
Other countries | 10-30 days | ≤15 days | FREE |
Please note that these delivery times are estimated based on past orders, and the actual delivery time may vary due to various factors such as adverse weather conditions, customs clearance, and local postal services.
For some remote countries and regions where shipping costs are high, it results in a loss for our business. In such cases, we need you to supplement the shipping costs accordingly. Examples of countries include Réunion, Kazakhstan,Greece, Colombia, Costa Rica, Switzerland, etc. For the United States, remote areas such as Alaska and Hawaii are not eligible for free shipping.
The additional shipping fee is automatically calculated by the system and will be displayed along with the calculated results after you fill in the shipping address. The additional shipping fee ranges from $19.99 to $29.99 (depending on your country and region).
By default, we use 4PX logistics for the first leg of the shipment, which saves you time and customs duties. For the final leg of the shipment, we collaborate with logistics providers such as USPS/DHL/FEDX/DPD/EMS and local postal services.
However, if you request us to use another logistics provider, you will need to assist with customs clearance, be responsible for customs duties, and bear the additional logistics costs.
Once we have processed your order and handed it over to the logistics provider, the system will send you an email notifying you that your order is on its way. The email will contain a tracking number and a tracking link. You can click on the link to track the shipping progress.
If you haven't received the email, it may have been mistakenly identified as spam by your email provider. Alternatively, you can contact us for assistance with tracking.
You can also use www.17track.net to track your order, as it supports almost all logistics service providers.
According to the logistics information if the package is lost, please don't be anxious, we will try our best to retrieve the package for you.
5.1 If it is lost in transit, we will re-ship a new package to you. All costs will be borne by us.
5.2 If the logistics service provider system shows that the package has been delivered (including placed in the parcel locker, Delivered near the front door or porch, a safe place) and the package is lost, please try the following ways to retrieve the package.
If still not found, please call the police or contact the logistics company to claim.
If you have provided an incorrect shipping address, please promptly contact our customer service (email: support@kuxiu.co). Usually, within one business day, we can intercept the shipment and correct the delivery information.
However, once the shipment has been dispatched, we are unable to modify the shipping address. You will need to proactively contact the local postal service to address the issue. If there are address discrepancies or difficulties contacting the recipient during the final delivery, the postal service may return the package.
In such cases, we will initiate the following procedures:
I recently purchased a magnet creative lamp, and I'm impressed by its design and functionality. The lamp is a good size and I find it fascinating how the light can be moved in any direction thanks to its magnetic mechanism. It's truly a great invention that adds both style and versatility to any space.
This is a really neat light. The entire rope lights up, which is collapsible in the container. The end of the rope has a magnet attached, as does the point at the top. If you flip the light upside down, the rope will stretch out and the magnets will be just within enough reach to keep the rope taught and upright. Neat!
Lamp looks really nice and futuristic. Worth mentioning that while it's described as "A single touch powers on the light, followed by 10%, 40%, and 100% brightness levels. Explore the soothing breath-like light mode on the fifth touch, and power off with the sixth touch." - what actually happens is that 1st touch turns it on to 40%, second touch turns it to 100% (which is bright even in a lit room), third touch puts it into the slowly pulsating "breath-like" mode, next touch turns it off. Despite this is looks exactly as described. Bright mode could ideally be a little less bright but dim mode is nice.
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