Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to support@kuxiu.co.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Frequently Questions & Answers
We do not recommend working with the iPad Case. Because it will make the magnetic force weaken. You can watch this example video.
VIDEO2、Credit card (Visa/Mastercard/American Express)
3、Shop Pay
4、Apple Pay
5、Google Pay
If you are in the United States, you can receive the package in 3-5 days. Because the warehouse is in the United States.
If you are in other countries, you need to wait 8-21 days. We will discover it to you through international logistics.
Of course, as we have more and more warehouses, the logistic time will be reduced. The next warehouse will be built in Europe.
Currently, shipping is free to the USA.
Except for promotional events, Other countries will charge a small postage fee, which is within $10 - $20.
When you receive the product, if the product is defective. Please send us the product defect as a video to our after-sales at support@kuxiu.co
When we confirm that it is the product's problem, we will contact you by email to replace it. We will send you the return address, of course, the cost will be borne by KUXIU. If it is not the problem of the product, the postage cost will be borne by you.
Refund.if you do not accept the replacement product, please send an email to let us know. We will send you the return address, and the courier fee will be borne by you (unless we mark in the campaign is free delivery and return fee). When you upload the return courier number within 2 business days, we will refund you in full via your original payment method.
Of course, if there is malicious fraud, we will report it to the credit system.
The shipping address can be updated if you contacted us and we find it hasn’t been shipped out. Unfortunately, we cannot recall it back or change shipping destination once a package is already on the way to you.
Please contact customer support support@kuxiu.co to check if the address is available to be corrected.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
Once you’ve placed an order with us you’ll receive an email to the address provided. If you did not receive an email, please check your spam / junk folder and double check if you entered your email address correctly.
If you still haven’t received one after 36 hours, please contact us where we’ll be able to advise you further.
