Warranty
Our warranty guarantees that all items will be free from material and engineering defects and works as
advertised.
A defect is defined as an imperfection or flaw produced during manufacturing, including surface
defects and wireless charging functionality.
Exclusions: The warranty does not extend to damage from abuse or
on purpose, normal wear and tear, alterations, or misuse, cosmetic damage that does not affect functionality (such
as scratches or fading logos).
The warranty is non-transferable and only covers the original end-user
purchaser. KUXIU will only authorize the warranty claim if the product was purchased from an official
store.
Customers must provide a valid order number or matching email address to make a claim.
TO MAKE A CLAIM
To make a claim, or if your shipment arrived damaged or defective, please contact us at support@kuxiu.co for a quick solution.
7-DAY MONEY BACK GUARANTEE
Sometimes, we know that our products don’t quite meet your expectations, and we sincerely apologize for this. If you
experience this, please contact support@kuxiu.co ASAP and provide us with complete product and package pictures
within seven days of purchase. We will then arrange after-sales service as quickly as possible.
All items
may be returned or exchanged within seven days from when it was delivered. KUXIU owns a Return Merchandise
Authorization, so you will only pay for return shipping and insurance fees.
Please note that to be
eligible for returns, the item(s) must be in their original condition when received, including all product
documentation, and shipped within three days.
To exchange a product quickly, we recommend applying for a
refund and placing a new order. Please allow approximately one week for your refund to be processed after we receive
your return.
If a package or item delivered to you arrives damaged, please refuse the shipment or contact
us (support@kuxiu.co) immediately. Please retain all packing materials unless instructed otherwise by KUXIU. Claims
for damaged or missing items must be reported immediately or within three days of receipt of your shipment. KUXIU
will not be responsible for lost or damaged returned shipments.
Important Notice: engraved items or
customized items are not refundable.
HOW TO PREPARE A RETURN OR EXCHANGE?
To claim a return or exchange, please first email us (support@kuxiu.co) to
file a claim. Please include your PO number, name, address, and phone number (including area code) with the name of
the item and a description of the problem.
We will evaluate the claim at our discretion within 3-5
business days after receiving your email. If the application meets our manufacturing defects, we will begin to
process the claim. You may be requested to get the claimed product or part(s) at the warranty location. Once the
product or parts are received with the repair order number, we will refund your processing and repair fees or
replace your product at our discretion.
We recommend using a service like UPS or FedEx, which will give
you a tracking number. Once your Package is safely in our hands, the warranty process will begin. We recommend that
you securely package your items in original packing materials. We are not responsible for lost or stolen articles.
PAYPAL RETURNS
PayPal orders will be credited back to your PayPal account. Please allow up to 1 week for your account to be credited.
CREDIT TO YOUR CHARGE CARD
Credit card purchases will be refunded to the credit card or account used on the
original purchase. Please allow up to 1 week from the date that KUXIU has received your return for your account to
be credited.
You may wish to contact your credit card company on posting guidelines as they can
vary.
If you made a purchase of US$1000 or higher using a bank wire, and are an International customer,
your refund will take approximately three weeks from the date of the return’s receipt.
For bank wire
purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted to the account from which they
originated.
SHIPPING CHARGES
Shipping charges, including special handling and any other related costs, are
non-refundable.
Please do not use a collect on delivery service.
If you receive any portion of
your order damaged, please contact us before returning the items. KUXIU will not reimburse you for any unauthorized
shipping expenses incurred.
Please retain all shipping materials for the courier pick up and
inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial
return shipping expenses at our discretion.
We will not reimburse you for overnight, express, or other
specialized services.
CANCELLING OR CHANGING AN ORDE
If you would like to change or cancel an order, please contact us as soon as
possible. We will attempt to accommodate order changes to the extent possible before shipping confirmation. Some
changes may result in a shipping delay.
We cannot accommodate changes or cancellations on special order
requests and orders that have already shipped.
If your order has already shipped, please contact us to
set up a merchandise return once you have received it.
‘FREEBIE’ TERMS & CONDITIONS
Free gifts are not for resale and will not be replaced if lost or
stolen.
Free gifts are provided on an “as is” basis (with its present look or condition) without further
warranty. These include but are not limited to, lost, misplaced, destroyed, or stolen free gifts once they are
claimed. These gifts are not redeemable for cash and cannot be transferred or exchanged.
Our warranty guarantees that all items will be free from material and engineering defects and works as
advertised.
A defect is defined as an imperfection or flaw produced during manufacturing, including surface
defects and wireless charging functionality.
Exclusions: The warranty does not extend to damage from abuse or
on purpose, normal wear and tear, alterations, or misuse, cosmetic damage that does not affect functionality (such
as scratches or fading logos).
The warranty is non-transferable and only covers the original end-user
purchaser. KUXIU will only authorize the warranty claim if the product was purchased from an official
store.
Customers must provide a valid order number or matching email address to make a claim.
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